Our product exchange policy aims to provide customers with complete security regarding products purchased in our store.
All our products are guaranteed against manufacturing defects.
We also exchange products that are different from the ones you ordered.
If you receive a product with a manufacturing defect or different from what you recommended, follow these steps to exchange it:
If the 7-day return period has passed and the product has a defect or fault, please contact us with your CPF (Brazilian taxpayer ID), order number, the product to be returned, and the defect.
Once we receive the email, we will forward your request to our quality department for selection. Authorization from our quality department will be required for a possible exchange. Once the review is complete, we will contact you with our opinion, and an exchange will be required.
The deadline for requesting an exchange for this reason is 90 days after the product is picked up.
Please note: we will not issue exchanges or refunds after this period.
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Your inquiry will be confirmed within 7 business days. If the problem is confirmed, we will contact you via email. You can choose one of the following options:
Receive a refund of the amount paid.
Receive a new product identical to the one you ordered.
Receive a product of similar value.
Receive a coupon for the value of the product to use on purchases.
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According to the Consumer Protection Code (CDC), online purchase cancellation requests must be made within 7 business days after the collection data.
For credit card refunds, our finance department has a maximum processing time of 7 business days with the credit card company. The time limit for the balance to be returned to your credit card is up to 120 days, depending on the card company and the closing date of your statement.
If a refund is necessary, it will be issued to your checking account within 10 business days after a quality review and can only be made to an account with the same CPF (Individual Taxpayer Registry) that was used on our website.
Products returned without prior notice, after the deadline, with missing or discrepancies in the items, or without a label or invoice will be returned to the customer.
The same applies to exchanges rejected after the product review by our quality department. They will be returned to customers via cash-on-delivery (Sedex), and the customer will be responsible for shipping costs.
Please note: Next Wear is not responsible for shipping costs for returns followed by refunds, chargebacks, or exchanges for other products. This is the customer's responsibility.