When ordering from our store to the United Kingdom, please be aware that parcels are subject to import VAT, customs duties, and handling fees, as determined by HM Revenue & Customs (HMRC). These costs are not included in the product price or shipping fee displayed on our website.
Orders valued at £135 or less are generally subject to import VAT only, which is usually collected at checkout. For orders above £135, both customs duties and VAT may apply, and these charges are collected by HMRC upon arrival in the UK.
Most of our products fall below this threshold, which helps reduce the chances of additional customs charges. However, we cannot guarantee that every order will be free of extra costs.
If your parcel is held by customs, it will only be released once all applicable charges are paid. The final customer is responsible for covering these costs.
We advise tracking your parcel regularly. Customs processing times may cause delays, which are outside our control.
If you encounter any issues with customs duties or HMRC-related charges, please contact us — we will do our best to guide you through the process.