Decree Law 1.804/80 on imports clearly states that all Brazilians have the right to import products worth up to $50 USD (US Dollars) without any tax. The vast majority of our products are priced WELL BELOW this value, without generating any issues of this nature with Customs.
In some cases, the "Tax Problems" status is related to ICMS Protocol 021/2011, which requires the collection of ICMS in the destination state of the various signatory states. The tax is held by the SEFAZ (Federal Revenue Service) and will only be released after bureaucratic procedures. If this problem occurs and your product is taxed, please contact us so we can assist you and TRY to minimize the tax charge.
If the charge is completed and no other means can avoid payment, it will be the responsibility of the end consumer!
We ask that you continue to monitor the delivery status through our tracking tool. Once it's released, we'll request priority access. We apologize for any inconvenience.